Field Assurance Manager
Industry Title
/Category: Field Assurance Manager/Quality Assurance
Job ID: 2011-5260
Career Level: management
Location/Division: Covington, GA/Bard Medical
Relocation: No
Posted Date: 10/28/2011
Close Date: ..
C. R. Bard, Inc. (NYSE: BCR)is a leading multinational developer, manufacturer and marketer of innovative, life-enhancing medical technologies in the fields of vascular, urology, oncology and surgical specialty products, employing over 11,000 people in over 25 countries around the world. Founded more than 100 years ago, we pioneered many devices that are now the cornerstones of modern healthcare.
We expect the highest levels of quality, integrity, service, and innovation from our employees – on the job and in the communities in which we work and live. In return, we foster an environment where individuals are treated with fairness and respect, and feel valued, acknowledged and rewarded.
Be Your Best at Bard – and ultimately, you can have an impact on the lives of people around the world.
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More information about this job:
Overview:
The Field Assurance Manager position is located at Bard Medical Division in Covington, Georgia.
Summary of Position with General Responsibilities:
This position manages the Field Assurance Department from a global perspective and provides a high degree of confidence that all product complaints received on products manufactured and/or marketed by Bard Medical Division and Bard Urological Division (BMD and BUD) and any of its business groups are documented and maintained in compliance to applicable Quality Systems regulations, ISO requirements, FDA regulations, and Corporate and Division policies and procedures.
Essential Job Functions:
* Ensures the accuracy and efficiency of complaint documentation from the initial receipt of a product complaint and opening of a complaint file to the closure of the file.
* Maintains customer goodwill through efficient and effective communications and follow-up on customer concerns.
* Ensures the selection, orientation, development, and retention of a sufficient number of qualified staff to carry out the responsibilities of the department.
* FDA-MDR contact for responding to FDA inquiries and for documentation and reporting of adverse events (both domestic and international) for products marketed by BMD/BUD divisions.
* Ensures that all complaints on products marketed by BMD and BUD and any of its associated business groups are received, documented, analyzed, and trended in accordance to Corporate and Divisional policies and procedures, and applicable regulations.
* Coordinates the review, investigation, and corrective actions of product complaints with manufacturing source Quality Assurance personnel to ensure consistency and attention to detail in performing and documenting complaint evaluations.
* Ensures that upper management is informed of potential recall situations and complaint trends.
* Interacts with other manufacturers to establish complaint handling, adverse event reporting, and distributor reporting responsibilities.
* Interprets corporate policies and regulations as to how they relate to Field Assurance, and prepare and implement Divisional procedures for conformance.
* Manages and conducts product recalls per applicable procedures.
* Prepares departmental budget and operates within the budget.
* Provides support to project teams in preparing FMEAs, establishing complaint handling, MDR reporting and servicing responsibilities via contracts, reviewing labeling and complaint history on similar products, and monitoring market tests.
* Functions as Product Litigation Coordinator and interacts with Corporate Legal in responding to litigation requests, reimbursement requests, and evaluation results requests for BMD/BUD.
* Interacts with international facilities with reporting responsibilities to BMD/BUD in establishing standardization of complaint handling and MDR/vigilance compliance.
* Develops and implements department DOPs and SOPs.
Basic Qualifications:
• Proficient in the use of a personal computer with intermediate level of keyboarding skills.
• Strong interpersonal skills required in the areas of verbal and written communications, customer focus, service to internal customers, telephone manner, professionalism, coaching, influencing, and team building.
• Strong listening and assessment skills.
• Strong questioning & problem-solving skills.
• Detail oriented, committed to accuracy, efficiency, and consistency.
• Good proofreading skills and memory retention.
• Must be self-motivated and self-disciplined and able to prioritize and handle multiple tasks and responsibilities.
• Must be able to manage people and control stressful situations.
• Must be able to maintain a calm and positive approach to negative issues and resolve day-to-day problems associated with managing the personnel and duties of the Field Assurance Department.
• Must be able to maintain legible, accurate records.
Education and/or Experience:
* Four-year degree in science or technical field.
* Minimum five to eight years supervisory experience.
* Must possess a professional image and demonstrate work maturity.
* Minimum eight years experience in Quality Assurance or Regulatory Affairs in a medical device environment.
* Must be self-motivated and self-disciplined and able to prioritize and handle multiple tasks and responsibilities.
* Must be able to manage people and control stressful situations.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle or feel. The employee is occasionally required to stand and reach with hands and arms and lifts and/or moves up to ten pounds. Employee is required to meet with other personnel in other areas of building. Specific vision abilities required by this job include close vision.
Work Environment:
This position works in a normal office environment. The noise level in the work environment is quiet to moderate. This position also has exposure to laboratory environment, which may require handling of all types of chemicals including those that present health, flammability, and reactivity hazards. Must be trained in blood-borne pathogens and handling bio-hazardous materials.
